![]() Over the last 30 days have had an incredibly frustration with the level of services and especially how service is handled for individuals with special accommodations. Every time I called, i'm directed to leave a voice mail and I didn't get a response back in enough time to actual reschedule, I actual called several times and left messages and by the time I was able to speak to someone in the accommodations department it was too late to reschedule my test on 4/18/19. This wouldn't be a issue if I could actually reach someone when call there. Secondly because of my accommodations i'm unable to reschedule directly. This is the second time that I have tested at this facility and the room was so loud that they brought me ear plugs (which I was grateful for but it was absolutely frustrating testing under those circumstances. I have a few complaints that I would like to address first and foremost I have special accommodation. I tested on 4/18/19, at the dearborn location in mi. Hello there 'm requesting a refund and better accommodations. I have saved the email chain, but am unable to share it here for being the wrong file format. But their customer service is about to cost me money for taking so much time to get anything done, disallowing business dependent upon testing for license. ![]() It seems their online system is not always up to speed. This has been weeks now -months if you count the last time I had a very similar issue. They submitted a complaint to PSI and told me someone should contact me shortly. I called the pre-qualifying agency, again. ![]() My elation at finally getting a reply was quickly deflated, then I was cut off with no more responses. This person seemed to work from a script with no real problem solving understanding or ability. Whomever was emailing with me would not listen and kept redirecting me bak to the beginning where it was already proven failed several times over. I went back and forth stating and restating the problem, unable to schedule a test online though all pre-qualifications had been met and long since submitted according to the agency pre-qualifying. I finally got through via email, though that proved fruitless. I have left numerous voicemails, because nobody ever answers the customer service 1-800 number, with no reply, though the greeting states a reply will come within 24 hours.
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